The Old Markus
I got an IKEA Markus chair back in 2015 after I was starting to get backache after gaming long hours in front of my PC. Before getting the Markus, I was using the IKEA Snille chair, which doesn’t cut it. Not only is it uncomfortable, the plastic back broke quite easily and I’ve replaced the plastic part twice.
The Markus fixed the issue with my back pain and I glad I made the purchase. I also liked the height and tilt adjustment which make me sit more comfortably while maintaining a correct posture while computing (gaming, erhem).
A little over two years after the purchase, the tilt mechanism failed. It wouldn’t lock the tilt position anymore and I have the tighten the knob under the chair so that it will not tilt at all when I’m lean back. Since IKEA advertise the chair having 10 years guarantee, I decided to RMA it.
I lost my receipt, but I still have records of the date of purchase, and the same credit card which I used. I brought my chair to IKEA Damansara the other day for the RMA. According to the friendly staff over the counter, they only need the date of purchase. After the staff checked the chair, they decided to refund me because they do not have the parts for replacement.
They can either refund back to my credit card or give me a gift card with the re-funded amount inside. There’s just one part that I’m not so glad about this is that they cannot fully refund the original price of the chair. I roughly calculated that they deducted around RM4 per month of owning the chair out of the total value.
Anyway, I took the gift card, went into the store and bought another Markus. This time I bought the black “fake” leather cushion one instead of clothes one for a change. I find the RMA process (or refund, for my case) very quick and efficient.
The New Markus
My previous Markus was with blue fabric cushion. The leather one does feel a bit warmer after prolong sit, but nothing uncomfortable. I do feel it is a bit more slippery to sit on. The handle for the leather version is softer and much better than the hard plastic on the fabric version.